Terms of Use
Catering Requests Terms and Conditions
By placing an order you are agreeing to the following Terms and Conditions:
1. Placing your order and timelines
A separate order is required for each catered function or location . Please include your complete menu selection and timeline for delivery of the catering.
A minimum 3 business days notice is requested for all catering orders. Catering orders placed with less than 3 business days notice, may not be guaranteed and items may be substituted if unavailable. Late catering requests, please contact (03) 5327 9480 to confirm availability. Minimum numbers may apply to some packages and menu items.
For functions with greater than 50 attendees, a minimum of 5 working days is required.
2. Final attendee numbers and changes to orders
When placing a catering request, please realistically estimate the number of attendees you anticipate will attend your function. The minimum amount for invoicing/charging will be based on the number of attendees advised on the catering request. If numbers should alter, please advise as outlined below.
• Morning tea/lunch, confirmation of numbers required 36 hours prior
• Dinner/cocktail events, confirmation on numbers required 72 hours prior
Every effort will be made to facilitate any changes required to your catering order. Processing fees may be applied as appropriate.
3. Dietary requirements
We understand the importance of catering for specialised dietary needs. Our menu has options indicated for common dietary requirements. We can tailor our menu to suit most dietary requirements. Please advise of any special requirements on your catering request. These menu items may incur additional charges.
4. Cancellations and refund policy
Cancellations can be made up to 3 business days prior to delivery with no penalty. The Hospitality and Events team must be notified in writing of catering requests cancelled with less than 48 hours’ notice. A cancellation fee of 50% of the order total will apply. Cancellations made on the day of delivery will incur a cancellation fee of 100%.
5. Delivery charges
Delivery is included for on-campus Mt Helen, Berwick and Gippsland catering orders between the hours of 8am and 5pm. Delivery charges may be applicable on the basis of minimum attendee numbers or order value. Delivery to the Federation University SMB, Camp Street, Gillies Street Campuses or the Morwell Innovation Centre will incur a $30 delivery fee. Please contact (03) 5327 9480 to discuss further. Additional or non-prearranged deliveries to on-campus functions may incur additional delivery charges. Charges for deliveries out of hours or to off-campus addresses will be determined on the individual catering order and also dependant on the location and parking access.
6. Commitment to food safety
The management and staff of Commercial Services as well as Hospitality and Events are committed to food safety and hygiene practices. All reasonable precautions are taken to fulfil our ‘due diligence’ responsibilities of providing safe food to our customers. Hospitality and Events operates under a registered Food Safety Program. Hospitality and Events will not be held liable for the health and safety of our customers for any food removed from the venue or consumed more than sixty minutes after the specified service time.
7. Breakages and loss
Clients are responsible for any costs associated with loss, theft, damage or breakages of Hospitality and Events venues or equipment on loan and in use at functions. This includes the removal of catering equipment from the event room. Loss, theft, damages and breakages will be chargeable to the client for full replacement value.
8. Equipment
Please discuss with our staff any of your equipment requirements, eg; tables, tablecloths, napkins etc; and they will do their best to accommodate your needs.
Internal clients - it is your responsibility to ensure sufficient tables are available at the venue.
9. Surcharges
A surcharge may be applicable for weekends, out of hours or public holiday functions.
10. Packages
Minimum number of attendees required for booking catering packages is 12 unless otherwise stated.
11. GST
All prices included in our menu are GST inclusive.
12. Payment of accounts
Internal clients | Please ensure relevant account code is provided at checkout when placing an order. External clients | Payment is available by credit card or by account. Invoices will be issued for accounts, with payment details outlined. We reserve the right to request a deposit.
13. Catering platform imagery
Images associated to menu items are for illustrative purposes only. Presentation, quality and quantity may differ to displayed.
14. Website Use Terms and Conditions
By accessing this website we assume you accept the terms and conditions below.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Victoria, Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. Cookies
We employ the use of cookies.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
2. License
Unless otherwise stated, Federation University and/or its licensors own the intellectual property rights for all material on
You must not:
- Republish material from federation.flexcateringhq.com
- Sell, rent or sub-license material from federation.flexcateringhq.com
- Reproduce, duplicate or copy material from federation.flexcateringhq.com
- Redistribute content from federation.flexcateringhq.com
This Agreement shall begin on the date hereof.
3. Content Liability
We shall not be held responsible
4. Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
5. Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
6. Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Phone: (03) 5327 9480
Email: [email protected]
